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How to find a reliable e-cigarettes wholesaler

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Justin Maak
Justin Maakhttps://www.resticmagazine.com
I cover business topics for Restic Magazine. I have a master’s degree in journalism from Columbia University and live in New York City. I’ve previously reported for USA Today, Business Insider, The San Francisco Business Times and San Jose Inside.

If you are a distributor of e-cigarettes, then you need to partner with a reliable and trustworthy e-cigs wholesaler to source your stock from. Finding the right company to partner with can be tough, and you want to take caution when going about it so that you don’t end up with a poor wholesaler who lets you and your business down.

The following will give you some tips about engaging an e-cigarettes wholesaler.

Perform research on the company

The first step you need to take is to perform research on the e-cigarettes wholesaler you are looking at engaging with. You don’t want to go into any business relationship blind and not knowing about the nature of the company you are dealing with.

If you make the wrong choice, then this can lead to a poor experience for your customers, and they will turn away from your business. If you encounter issues with your e-ciggy wholesaler early on, then it may be impossible for you to recover from the negative customer feedback.

Try to find out how long the company has been operating for. If you can’t find the answer to this question on their website or any other online listing, then you should call them. It’s a warning sign if they do not want to answer any basic questions you have, as a proud and reputable company would have no qualms being transparent about how long they’ve been in operation.

Do your best to get assurance that the company is legitimate, and they are not doing anything illegal. Make sure that they are a reputable business that is following all the relevant rules and regulations when it comes to electronic cigarette products.

Try to gather information not just from the website of the e-cigarettes wholesaler but from other sources as well. Try to find their business listings on other websites and see what (if any) noise is being made about them on social media.

If they have a Facebook page, for example, then you can head there to check out what some of their customer interaction is like. You need to make sure that you are not engaging with an e-cigarettes wholesaler who engages in unethical business practises that are going to affect how you do business if you engage with them.

Give them a call and test their email responsiveness

While you may have discovered a lot of information about a potential e-cigarettes wholesaler online, it is worthwhile calling them to verify this information or ask any questions you could not find answers to. This is also your chance to test how easy they are to contact and how helpful they are when asked questions.

You want to ensure that all the information checks out and that there are no inconsistencies in their story vs what you found out about them in your online research. The electronic cigarettes wholesaler should answer your questions without any complaints, and it should be easy for them to connect you with relevant people within the company for specific questions.

If they are coy with your or disrespectful, or just plain frustrating to deal with, it’s a red flag that they are probably not the best e-cigarettes wholesaler you could be working with. Remember; you are trying to form a mutually-beneficial, long-term relationship with this company, so you need to know that they are going to be easy for you to contact and work with over the phone before you order anything from them.

Of course, you won’t just be calling them but sending them emails as well. It’s a good idea to engage with their email system to see how they reply, and how quickly they do it.

Assess how fast and adequate their response is, and whether or not they keep their promises to reply back within a certain time etc. From this experience, you will be able to evaluate their customer service and get some insight into how easy it will be to work with them.

Do a small test order

Another important step to take when qualifying an electronic cigarette wholesaler that you are thinking about working with is to place a small test order with them first. This will allow you to see what the ordering process is like and identify any issues as well as see how proficient they are overall.

This will also allow you to confirm the shipping address of the company and identify the nature of how their delivery system works. There should be consistency in the information you gather about their shipping process.

Consider how long it took for the order to get to you and assess the transparency of the entire process. Note whether or not you get a tracking number from the e-cigarettes wholesaler and what the timeframe was for them to supply it to you after you paid for your order.

Naturally, the most obvious thing you will want to make sure of is if the order arrived on time or not. You want to make sure that you are going to engage with an e-cigarettes wholesaler who has a fast and reliable shipping process so that you don’t encounter any issues with restocking your shelves and keeping your customers satisfied.

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Check out their distribution hub

Another thing you may want to do when looking at an e-ciggy wholesaler is to check out their distribution hub so you can see what their operate looks like. This is especially important if you are going to be buying e-cigarette products in large amounts from them.

Visiting their base of operations allows you to see how they work and lets you double-check if what they have told you so far is true. You want to make sure that you don’t encounter any surprises and that you are engaging a company with a smooth and dependable operation.

Make sure they have experienced and knowledgeable staff

When you are engaging an e-cigarette wholesaler, you want to have assurances that it is staffed by knowledgeable experts who know what they are doing. If you want to have the best business for yourself, then it helps to engage with a wholesaler who has the best industry knowledge and experience.

Having this expertise in their support staff is really going to be helpful to you, especially if the unexpected happens. You can never predict the future, so it’s beneficial to work with experts who know how to respond to different situations in a prompt and professional manner.

Will you get a support person assigned to you?

When you engage with an e-cigarettes wholesaler, it’s important that you know your account is going to be given the attention it deserves. In this regard, what you really want is to have a dedicated account manager assigned to you so that you always have a point of call at the company who knows you and understands your unique needs.

This not only makes you feel cared for, but it also helps you speed up the process of working with them. Rather than someone having to look up your account every time you call, you will have someone to speak with whose job it is to make sure your needs are satisfied.

Compare them with their competitors

You will have more than one choice for an e-cigarettes wholesaler to work with, so you should take your time in comparing each of the options you have against one another. Collect all the information above as it relates to each e-cigarettes wholesaler you are considering and try to come to the best possible decision.

It’s useful to draw up a list of the pros and cons of each option so you can see the differences at a glance. At this stage, you will start to rely on your gut feelings about different options and will be able to easily dismiss the options that you are unsure about.

See if they will be transparent about the ingredients in each product

You want to work with an e-cigarettes wholesaler who is selling your products with high-quality ingredients so that you can ensure you only sell the best to your customers. They should be transparent with you about the ingredients used in each product and where they are sourced from if and when you ask them about it.

Many of your customers will likely ask you about the ingredients in the products you sell, and you need to be able to have an authoritative answer for them. If you are unable to provide adequate answers to your customers because your e-cigarettes wholesaler isn’t being transparent with you, then your customers will think that you have a lack of transparency too.

This is why engaging with a supplier who has the same values as you is so important. What they do is going to have an impact on how customers perceive you.


Finding the ideal e-cigs wholesaler to work with is not easy or straightforward, but taking the necessary steps to qualify them is well worth it at the end of the day.

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